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Terms & conditions

Terms & conditions

Please read our Terms and Condition carefully before ordering goods or booking a class/service on our website. All transactions are bound by these Terms and Conditions. you may want to print or save these Terms and Conditions for future reference.

Classes/Events

Please check the dates carefully prior to booking. Once an order is placed it cannot be refunded.

If for any reason you are unable to attend please contact us and we will try to find someone to take your place. We are not contractually bound to find a replacement but we can try to find someone as a good will gesture. If this is not possible feel free to send a substitute. If we find someone to take your place we can transfer you onto a later date or another class of your choice. If you book a workshop for several days duration please make sure you can attend all days. 

All workshops must be paid for in full prior to the workshop. If you have paid a deposit this is non refundable. The total balance must be paid 7 days prior to the start of the workshop. If it is not paid you may lose your place and your deposit.

Payment can be made on the website using a credit or debit card or PayPal. We do not store or have access to your bank details. This is securely processed by Stripe or PayPal.

Refunds for Goods

Any good purchased from the website(such as sewing supplies) can be returned to Sew Confident within 14 working days of receiving the goods. You have the right under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to change your mind you may return the item(s) to us at your own cost. You will be refunded for the cost of the item only. All postage costs are non refundable. You will be refunded upon receipt of the item to us. It’s advised you send the goods back to us using a trackable service to ensure the good reach us. Goods must be returned in an saleable condition, with all original packaging.

If you receive an item which is faulty or damaged please contact us as soon as possible. We will refund or replace the item within 30 working days. If you would like to return goods please use the form at the bottom of the page and we will be in touch with our return address etc.

Other T&CS Regarding Goods Sold

Stock may not be updated at time of purchase so delays or refunds may be issued.

Our website is manually updated so pricing and stock errors may occur, in the event this does happen, orders may be cancelled until correct amount is paid by the customer.

Sewing Machine Guarantees

All Elna and Janome sewing machines include a 2 year manufacturers guarantee. This includes the cost of labour and parts. This does not include general wear and tear parts such as needles, blades, belts, looper, bobbins etc. If you have any problems with your machine please contact us. 

Sew Confident is a Registered Trademark of Sew Confident Ltd. No part of this website or any in class paperwork/handouts may be reproduced or used for anything other than personal use without prior consent. 

  1. About our terms
    1. These terms and conditions of use (Terms) explain how you may use this website and any of its content (Site). These Terms apply between Sew Confident Group (we, us or our) and you, the person accessing or using the Site (you or your).
    2. You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.

    3. The Site is provided by us to you free of charge for information purposes only.

    4. If you order any goods, services or digital content from the Site or if you buy a subscription or membership to access restricted parts of the Site, separate terms and conditions will apply.
    5. If you would like these Terms in another format (for example: audio, large print, braille), please contact us using the contact details set out below.
  2. About us
    1. We are JMC UK Holdings Ltd (Trading as Sew Confident Group) a company registered in Scotland under company registration number SC611307. Our registered office is at Pavilion 2 Finnieston Business Park, Minerva Way, Glasgow, Scotland, G3 8AU. Our VAT registration number is 292482871 (Sew Confident Ltd) and 335902601(SC Glasgow West Ltd).

    2. If you have any questions you can contact us via email hello@sewconfident.co.uk or by filling out and submitting the online form available here https://sewconfident.co.uk/contact-us/ , or calling us on 0141 280 0487

  3. Using the site
    1. The Site is for your personal and non-commercial use only.
    2. You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.
    3. We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
    4. We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact details at the top of this page.
    5. We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.

  4. Registration and password security
    1. Use of the Site may require registration, particularly in order to access restricted areas of the Site.
    2. We are not obliged to permit anyone to register with the Site and we may refuse, terminate or suspend registration to anyone at any time.
    3. You are responsible for making sure that your password and any other account details are kept secure and confidential.
    4. If we have reason to believe there is likely to be a breach of security or misuse of the Site through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.
    5. Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy available at https://sewconfident.co.uk/privacy-policy/

  5. Infringing content
    1. We will use reasonable efforts to:

delete accounts which are being used in an inappropriate manner or in breach of these Terms; and

identify and remove any content that is inappropriate, defamatory, infringes intellectual property rights or is otherwise in breach of our Acceptable Use Policy

when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information.

  1. If you believe that any content which is distributed or published by the Site is inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately using the contact details at the top of this page.
  1. Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at https://sewconfident.co.uk/privacy-policy/ which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

  1. Ownership, use and intellectual property rights
    1. The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our licensors.
    2. We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
    3. Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.
    4. Trade marks: ‘Sew Confident’ is our registered trademarks. Other trade marks and trade names may also be used on the Site or in the Content. Use by you of any trade marks on the Site or in the Content is strictly prohibited unless you have our prior written permission.

  2. [Software
    1. Software may be made available for you to download in order for the Site to work better. You will be granted a limited, non-exclusive licence to use any such software, subject to you agreeing to the terms and conditions that apply to such software (sometimes known as an ‘end user licence agreement’ or ‘EULA’).
    2. You will be made aware of any terms and conditions that apply to the software when you try to download it. If you do not accept such terms and conditions, you will not be able to download the software.
    3. You should read any terms and conditions carefully. They may contain provisions that set out your legal rights (for example, under the Consumer Rights Act 2015), your legal responsibilities when using the software, the software provider’s legal responsibilities and any limitations on the software provider’s legal responsibilities to you.
    4. Any software made available on the Site is solely for your personal, non-commercial use.
    5. Using the software in an unlawful way (such as reproducing or redistributing it in a way that breaches these Terms and any other terms and conditions that apply to it) is expressly prohibited and may result in civil and criminal penalties.

  3. Submitting information to the site
    1. While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.
    2. Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.
  4. Accuracy of information and availability of the site
    1. We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
    2. We may suspend or terminate access or operation of the Site at any time as we see fit.
    3. Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.
    4. While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted.
  5. Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.

  1. Limitation on our liability
    1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

losses that were not foreseeable to you and us when these Terms were formed;

losses that were not caused by any breach on our part;

business losses; and

losses to non-consumers.

  1. Events beyond our control

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

  1. Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

  1. Variation
    1. No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 15.
    2. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
  2. Disputes
    1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.
    2. If a dispute cannot be resolved using our complaint handling procedure or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court.
    3. If you are not happy with the outcome of ADR, you can still bring court proceedings.
    4. Relevant United Kingdom law will apply to these Terms. If you want to take court proceedings, the relevant courts of the United Kingdom will have non-exclusive jurisdiction in relation to these Terms.

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